Virtual Staffing Solutions


Service Offerings

We offer staffing solutions in the following areas of your business:

  • Business Process Outsourcing (BPO)
  • Customer Service Support
  • Office Executive / Office Assistant
  • Accountant
  • Sales Coordinator
  • Logistics Coordinator / Administrator
  • Office Receptionist
  • Data Entry Operator

Business Process Outsourcing

Business process outsourcing (BPO), also known as information technology enabled services (ITES), is the process of contracting of non-primary business activities and functions to third-party service providers. Our team of Finance Professionals support the following Finance & Accounting processes for our clients:

  • Order-to-Cash (O2C)
  • Procure-to-Pay (P2P)
  • Record-to-Report (R2R)
  • Financial Planning & Analysis (FP&A)

Customer Relations Management

“Global companies spend the equivalent of 2% of their marketing budget on actively maintaining relationships with existing customers, while 86% of us have stopped working with a company due to bad customer service – it suddenly all seems to add up.”
Tom Eggemeier, EVP of Global Sales, Genesys

Through our dedicated resources to cater to Customer Service needs of our clients, we aim at:

  • Maintaining excellent customer service - whether customers buy or not
  • Reducing Churn
  • Increase in Revenue
  • Multiplier effect on user acquisition

Staffing Services

Our Staffing Services provides Virtual Staffing Solutions to our clients through:

  • Avoidance of hassles in hiring the right staff
  • Savings in Cost leading to increased profitability
  • Productivity Improvements
  • Team of Experienced Professionals
  • Effective utilization of resources
  • Focus on core business
  • Finance & Business process standardization
  • Best-in-class alignment with the industry standards

Benefits we have to offer

eStaff Global brings the following advantages to its clients through its BPO & Staffing Services:

  • Process improvement and efficiency
  • Faster Turnaround Time (TAT)
  • Greater Productivity
  • Cost savings – Labor & Infrastructure
  • Reduced headcount
  • Improved quality - less errors/rework
  • Building/strengthening presence in the market
  • Increased focus on core competencies - e.g. developing new products or service lines
  • Building business value and strategic differentiation